We want you to be satisfied with your order. If something isn’t right, please get in touch and we will do our best to help.
Change of Mind Returns
If you change your mind about your purchase, you may cancel your order within 14 days of receiving your goods.
To be eligible for a return:
- You must notify us within 14 days of receiving your order
- The goods must be returned within the same 14-day period
- Items must be unused, in original condition, with all packaging and labels intact, and suitable for resale at full price
Once we receive your returned items and confirm they meet these conditions, a refund will be issued to your original method of payment.
Return Costs
- You are responsible for the cost of returning items
- We do not refund return postage or packaging costs
Refunds
Refunds will be processed within 14 days of receiving the returned goods to your original method of payment.
Faulty or Damaged Items
Please check your order as soon as it arrives.
- You must notify us of any issues within 30 days of receipt
- Faulty goods should be returned as soon as the issue is identified and no later than 3 months from receipt
If an item is confirmed as faulty, we will:
- Repair or replace the item, or
- Provide a full refund, including reasonable return costs
Non-Returnable Items
Returns are not accepted in the following cases:
- Digital products once downloaded
- Quiz memberships or digital services once accessed
- Items that have been used, damaged, or are not in resaleable condition
How to Start a Return
To request a return, please contact us with:
- Your name
- Order details
- Reason for return
We will provide instructions on how to return your item. Please do not send items back without contacting us first, as we may not be able to process your refund.
Contact
Email: jessica@studentmidwifestudygram.co.uk